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Walnut Creek - Rossmoor - Service Providers

Rossmoor Walnut Creek is a senior adult community located in the Tice Valley area of Walnut Creek, The community is gated and has a population close to 10,000.

Rossmoor Transportation provides transportation to residents with fixed route bus service, dial-a-ride service, and paratransit within the community. One of the fixed routes serves BART and downtown Walnut Creek. This line will provide transportation to non-Rossmoor residents along its route. Rossmoor Transportation offers residents training to use their services.


County Connection Link provides service in Central Contra Costa County in the cities and towns of Alamo, Clayton, Concord, Danville, Lafayette, Martinez, Moraga, Orinda, Pleasant Hill, San Ramon and Walnut Creek.

Service Hours:

Paratransit service is provided during the same hours as the regular fixed route service. Weekdays: 4:30 am – 11:00 pm; Weekends: 7:00 am – 10:30 pm

In addition, County Connection LINK provides ADA service on behalf of BART during the following hours: Monday-Friday: 4:00 am – 6:00 am and 10:00 pm – 12:00 am Saturday: 6:00 am – 8:30 am and 7:30 pm – 12:00 am Sunday: 6:30 am – 12:00 am


In order to be eligible for County Connection LINK service, it must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).

Application Required for County Connection Link:

To apply for LINK eligibility, you may come to the LINK office at 2477 Arnold Industrial Way in Concord, download an application, or call (925) 680-2066 or (925) 680-2067 to have an application sent to you. Fill out the application as completely as you can, including whether or not you travel with an attendant or a service animal (i.e. guide dog). It’s OK to have someone help you.

After your application is received and reviewed:

  • You may receive a telephone call for additional information.
  • Your application may be sent to the professional you have indicated on your application.
  • And/or: You may be asked to come to the County Connection offices for an in-person interview.

You will be notified by mail of your eligibility status within 21 days of receipt of your completed application.

The guiding principle for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health related condition.

Service Area:

Central, South and East Contra Costa County


Caring Hands creates long term, one-on-one matches between dedicated volunteers and seniors who need support and companionship. In addition to providing free transportation and escort to medical appointments, shopping and errands, our screened and trained volunteers also provide friendly visiting, social outings, reading mail, letter writing and respite care to give a break to a family caregiver.


Over the age of 60, living independently in their own home.


A phone interview and a home assessment by a social worker are required. Due to high demand there is usually a waiting list for services.

Caring Hands
Service Area:

All of Contra Costa County


Mobility Matters operates two volunteer driver programs, that provide free, one on one, door through door, escorted rides by screened and trained volunteer drivers using their own cars.

Eligibility--Rides for Seniors:

Essentially homebound seniors over age 60 living in Contra Costa County who are ambulatory, with or without equipment, and do not have access to safe appropriate transportation for medical and dental care and basic necessities, like grocery shopping. Riders must require door through door escort with elbow or standby assistance to qualify.

Eligibility--Rides 4 Veterans:

Honorably discharged veterans of any age living in Contra Costa County who are ambulatory, with or without equipment, and do not have access to safe appropriate transportation for medical and dental care and basic necessities, like grocery shopping.


Telephone interview with a follow up in home assessment. The application to be completed by a staff member.

Rides For Seniors / Mobility Matters
 Individual and group training for residents of Rossmoor to use their exclusive transit system and metropolitan transit needs.