County Connection Link provides service in Central Contra Costa County in the cities and towns of Alamo, Clayton, Concord, Danville, Lafayette, Martinez, Moraga, Orinda, Pleasant Hill, San Ramon and Walnut Creek.
Paratransit service is provided during the same hours as the regular fixed route service. Additional hours are provided on behalf of BART.
In order to be eligible for County Connection LINK service you must reside in Central Contra Costa County. It must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).
To apply for LINK eligibility, you may come to the LINK office at 2477 Arnold Industrial Way in Concord, download an application, or call (925) 680-2138 to have an application sent to you. Fill out the application as completely as you can, including whether or not you travel with an attendant or a service animal (i.e. guide dog). It’s OK to have someone help you.
After your application is received and reviewed by a health care professional:
You will be notified by mail of your eligibility status within 21 days of receipt of your completed application.
The guiding principle for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health related condition.
All of Contra Costa County
Mobility Matters operates two volunteer driver programs that provide free, one on one, door through door, escorted rides by screened and trained volunteer drivers using their own cars. Ambulatory members may bring/use their own equipment. Members who use a wheelchair may be accommodated with our wheelchair accessible van
Telephone interview with a follow up in home assessment. The application to be completed by a staff member.