County Connection Link provides service in Central Contra Costa County in the cities and towns of Alamo, Clayton, Concord, Danville, Lafayette, Martinez, Moraga, Orinda, Pleasant Hill, San Ramon and Walnut Creek.
Paratransit service is provided during the same hours as the regular fixed route service. Weekdays: 4:30 am – 11:00 pm; Weekends: 7:00 am – 10:30 pm
In addition, County Connection LINK provides ADA service on behalf of BART during the following hours: Monday-Friday: 4:00 am – 6:00 am and 10:00 pm – 12:00 am Saturday: 6:00 am – 8:30 am and 7:30 pm – 12:00 am Sunday: 6:30 am – 12:00 am
In order to be eligible for County Connection LINK service, it must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).
To apply for LINK eligibility, you may come to the LINK office at 2477 Arnold Industrial Way in Concord, download an application, or call (925) 680-2066 or (925) 680-2067 to have an application sent to you. Fill out the application as completely as you can, including whether or not you travel with an attendant or a service animal (i.e. guide dog). It’s OK to have someone help you.
After your application is received and reviewed:
You will be notified by mail of your eligibility status within 21 days of receipt of your completed application.
The guiding principle for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health related condition.
Central, South and East Contra Costa County
Caring Hands provides free, escorted rides by screened and trained volunteers as part of our one on one long term match program. In addition to providing transportation and escort to medical appointments, shopping and errands, matched volunteers also provide friendly visiting and companionship, respite care to give a break to a family caregiver, reading mail, and letter writing.
Over the age of 60, living independently in their own home.
A phone interview and a home assessment by a social worker are required. Due to high demand there is usually a waiting list for services.
All of Contra Costa County
Mobility Matters operates a volunteer driver program, that provides free, one on one, door through door, escorted rides by screened and trained volunteers using their own cars.
Essentially homebound, ambulatory (with or without walking aides) seniors over age 60 who do not have access to safe, appropriate transportation for medical and dental care and grocery shopping. Riders must require door through door escort with elbow or standby assistance to qualify.
Telephone interview with a follow up in home assessment. The application to be completed by a staff member.