East Bay Paratransit provides service in Western Contra Costa County in the cities and towns of El Cerrito, El Sobrante, Kensington, parts of Pinole, Richmond and San Pablo that are served by AC Transit and BART. Service is limited to areas within 3/4 mile of an operating bus route or BART station. Because East Bay Paratransit also serves people in Alameda County you can schedule trips across county lines with the same operator.
Service is provided during the hours of AC Transit's bus and BART rail operations.
In order to be eligible for East Bay Paratransit service you must reside in Western Contra Costa County. It must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual's specific condition(s).
Bring your completed application with you. The application is available on-line or by calling (800) 555-8085. In some cases your healthcare professional will be contacted for more information.
All of Contra Costa County
Mobility Matters operates two volunteer driver programs that provide free, one on one, door through door, escorted rides by screened and trained volunteer drivers using their own cars. Ambulatory members may bring/use their own equipment. Members who use a wheelchair may be accommodated with our wheelchair accessible van
Telephone interview with a follow up in home assessment. The application to be completed by a staff member.
Applicants must meet the residency and age or disability requirements:
1. Residency Requirement: Applicant must reside in Richmond, the unincorporated areas of East Richmond Heights, El Sobrante, Kensington, North Richmond, Hasford Heights, and Rollingwood.
2. Age OR Disability: Seniors (age 55 or older) who meet the residency requirement qualify for service. Applicants between ages of 18-54 must provide proof of disability.
Richmond, El Cerrito, El Sobrante, Kensington, North Richmond, San Pablo, as well as unincorporated communities of Bayview-Montalvin, East Richmond Heights, Hasford Heights, Rollingwood, and Tara Hills. Service is available as far north as Pinole and as far south as El Cerrito.
Monday- Friday from 8:30 am – 5:00 pm (excluding weekends and holidays)
Fees depend on service you are using and are subject to change.
Paratransit door-to-door van service or curb to curb services partnership with Lyft (RAPID).