WestCAT provides service in the cities and towns of Crockett, Hercules, Pinole, Rodeo, and in the unincorporated communities of Bayview, Montalvin Manor, and Tara Hills.
WestCAT coordinates with East Bay Paratransit to provide Early Morning, Late Night, and Sunday ADA paratransit service as follows:
Eligibility for ADA service is directly related to the inability of a person with a disability to use the existing regularly scheduled fixed route buses. It is not just based on the presence of a disability, but on the effect that the disability has on the person’s ability to use the fixed route system. Requirements for complementary paratransit do not apply to commuter bus service. Several factors must be considered in determining ADA paratransit eligibility. These include:
Section 223 of the ADA requires WestCAT to provide paratransit service to all ADA eligible riders, who because of a disability are not able to use WestCAT’s regularly scheduled fixed route buses.
To register for WestCAT Americans with Disabilities Act (ADA) paratransit service, contact us at (510) 724-6320 to have application materials sent to you, or you may pick up an application at our administrative office, located at 601 Walter Avenue, Pinole, CA, 94564. You can also download the application at www.westcat.org/dialaride. Help is also available in filling out the certification application if you need it. Just give us a call at (510) 724-6320 or for TTY/TDD 1-800-735-2922, and we will assist you. Once WestCAT receives your completed application, you will be notified by mail of your eligibility status within 21 days. If, by a date 21 days following the submission of a completed application, WestCAT has not made a determination of eligibility, the applicant shall be treated as eligible and provided service until and unless WestCAT denies the application.
Central, South and East Contra Costa County
Caring Hands provides free, escorted rides by screened and trained volunteers as part of our one on one long term match program. In addition to providing transportation and escort to medical appointments, shopping and errands, matched volunteers also provide friendly visiting and companionship, respite care to give a break to a family caregiver, reading mail, and letter writing.
Over the age of 60, living independently in their own home.
A phone interview and a home assessment by a social worker are required. Due to high demand there is usually a waiting list for services.
All of Contra Costa County
Mobility Matters operates a volunteer driver program, that provides free, one on one, door through door, escorted rides by screened and trained volunteers using their own cars.
Essentially homebound, ambulatory (with or without walking aides) seniors over age 60 who do not have access to safe, appropriate transportation for medical and dental care and grocery shopping. Riders must require door through door escort with elbow or standby assistance to qualify.
Telephone interview with a follow up in home assessment. The application to be completed by a staff member.