WestCAT is pleased to provide a robust Paratransit service to the communities of Pinole and Hercules, and the unincorporated communities of Montalvin Manor, Tara Hills, Bayview, Rodeo, Crockett, and Port Costa. WestCAT is committed to providing passengers with safe, dependable, and comfortable service that is accessible to and usable by all.

Service:

WestCAT provides service in the cities and towns of Crockett, Hercules, Pinole, Rodeo, and in the unincorporated communities of Bayview, Montalvin Manor, and Tara Hills.

Application:

Registration is required to use WestCAT Paratransit

Service Hours:

See website or call for service hours

This type of door-to-door public transportation service is provided following the requirements and regulations of the Americans with Disabilities Act (ADA). Requirements for complementary paratransit do not apply to commuter bus service. Several factors must be considered in determining ADA paratransit eligibility. These include:

• Individual disability.
• Limited accessibility of the fixed route system.
• Environmental & architectural barriers.

To register for WestCAT Americans with Disabilities Act (ADA) paratransit service, contact us at (510) 724-6320 to have application materials sent to you, or you may pick up an application at our administrative office, located at 601 Walter Avenue, Pinole, CA, 94564.  You can also download the application at www.westcat.org/dialaride. Help is also available in filling out the certification application if you need it. Just give us a call at (510) 724-4733 or for TTY (Teletypewriter) and TDD (Telecommunications Device for the Deaf) 1-800-735-2922, and we will assist you. Once WestCAT receives your completed application, you will be notified by mail of your eligibility status within 21 days. If, by a date 21 days following the submission of a completed application, WestCAT has not made a determination of eligibility, the applicant shall be treated as eligible and provided service until and unless WestCAT denies the application.

The attached guide provides detailed information about WestCAT’s ADA Paratransit service including how to apply, how to qualify for service and how to get started. Please read it carefully to learn how the service works and if it is right for you.

You’ll also find sections dedicated to Helpful Hints, Important Telephone Numbers, Safety Policies and Customer Service. If you have any questions or need assistance, please feel free to contact us at (510) 724-7433. We look forward to serving your special transportation needs.