County Connection LINK is a shared-ride service for people who are unable to use regular buses and trains due to a disability or disabling health condition. In order to be eligible for County Connection LINK service you must reside in Central Contra Costa County. It must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).

Eligibility:

In order to be eligible for County Connection LINK service you must reside in Central Contra Costa County. It must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).

Application Required for County Connection Link:

To apply for LINK eligibility, you may come to the LINK office at 2477 Arnold Industrial Way in Concord, download an application, or call (925) 680-2138 to have an application sent to you. Fill out the application as completely as you can, including whether or not you travel with an attendant or a service animal (i.e. guide dog). It’s OK to have someone help you.

After your application is received and reviewed by a health care professional:

• You may receive a telephone call for additional information.
• Your application may be sent to the professional you have indicated on your application.
• And/or: You may be asked to come to the County Connection offices for an in-person interview.

You will be notified by mail of your eligibility status within 21 days of receipt of your completed application.

The guiding principle for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health-related condition.